John MacKenzie chats with Nigel and Kirstie Spiller who tell their horror story of waiting a month for lost luggage.

John MacKenzie chats with Nigel and Kirstie Spiller who tell their horror story of waiting a month for lost luggage.Their experience comes as airline operators have been facing pressures after losing luggage and baggage handlers being caught mistreating customers' personal items.Mr. Speller gave a word of warning, "Take photos of everything... of your bags, of security tags". Photos can help you identify your luggage to operators in the event of misplacement.