EPISODE · Dec 16, 2015 · 45 MIN
John Toussaint on CEO-Led Lean Healthcare Transformation and Patient Safety
from Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · host Mark Graban
For episode #236, things are a little different than usual. Today, I wanted to share a video discussion between my friends Ted Stiles and John Toussaint, MD. Ted is a partner with the recruiting firm Stiles & Associates. John, of course, is the president of the ThedaCare Center for Healthcare Value and has been a frequent guest in my podcast series. John's most recent book is Management on the Mend. For a link to this episode, refer people to www.leanblog.org/236.
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What this episode covers
John Toussaint, former CEO of ThedaCare, joins Ted Stiles to discuss why Lean healthcare transformation must be led directly by the CEO — not delegated to tools, projects, or improvement departments. Drawing on real-world experience, Toussaint explains how patient safety failures, payment reform, and rising cost pressures demand a shift from tool-based Lean to a true management system. Topics include CEO accountability, leading with humility, empowering frontline staff to solve problems daily, and building systems that deliver safer care at lower cost. This conversation is especially relevant for healthcare leaders navigating Lean transformation, reliability, and culture change — and for executives in any industry seeking to move beyond command-and-control leadership.
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John Toussaint on CEO-Led Lean Healthcare Transformation and Patient Safety
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