EPISODE · Dec 2, 2008 · 23 MIN
John Toussaint on Lean Healthcare, Culture Change & Collaborative Care *
from Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · host Mark Graban
Show notes: https://www.leanblog.org/54 Remastered August 2021 Our guest for Episode #54 is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved. This is the first of two podcast discussions we recorded, so check back for the second by visiting and coming back to www.leanpodcast.org. In this podcast Dr. Toussaint looks back at ThedaCare's accomplishments, reflects on their journey, and shares his advice for other hospitals. For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts. Episode #54 Key Words and Links: ThedaCare Center for Healthcare Value Blog The importance of going to the “gemba“
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What this episode covers
John Toussaint reflects on ThedaCare’s Lean healthcare journey, focusing on culture change, collaborative care, and leadership behaviors that enabled lasting improvement in safety, quality, and cost. This conversation explores why Lean in healthcare requires executive involvement, learning at the gemba, and moving away from blame toward systems thinking.
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John Toussaint on Lean Healthcare, Culture Change & Collaborative Care *
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