EPISODE · Jul 21, 2015 · 43 MIN
John Toussaint on Lean Healthcare Leadership and Management on the Mend
from Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · host Mark Graban
Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We're talking about his latest book, Management on the Mend. John wrote this new book to document "core elements of successful Lean transformations" that he's seen, not just at ThedaCare, but at other organizations around the world. The book outlines a "transformation model" that can be used to structure a Lean transformation, while John admits there's not just one prescription or framework that could work. John was previously a guest for episodes #184, #159, #146, #72, #62, and #54 going back to 2008. His previous books, which I highly recommend, are On the Mend and the follow up Potent Medicine, both are Shingo Research Award recipients. For a link to this episode, refer people to www.leanblog.org/225. Podcasts are sponsored by KaiNexus and their software that helps spread continuous improvement -- Learn more at http://www.KaiNexus.com
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What this episode covers
Dr. John Toussaint, former hospital CEO and founder of the ThedaCare Center for Healthcare Value, discusses the leadership lessons behind successful Lean healthcare transformations and the ideas in his book Management on the Mend. Drawing from real-world examples across health systems, Toussaint explains why Lean fails when it’s treated as a toolset instead of a management system. He shares why leadership humility matters, how boards and executives must actively support transformation, and why focusing narrowly on ROI can undermine long-term improvement. This conversation explores how Lean healthcare organizations redesign care around value, empower frontline problem-solving, engage finance and HR as partners, and build cultures that deliver better safety, quality, and cost outcomes. Essential listening for healthcare leaders—and anyone interested in system-level change that truly respects people.
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John Toussaint on Lean Healthcare Leadership and Management on the Mend
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