John Tschohl: Empowering The Front Line

from GovScape · host GovScape

John Tschohl has published several books on customer service and is a frequent speaker on the topic. He joins us to discuss organizational culture and the importance of a front line customer service staff empowered to solve problems and meet needs.

Episode metadata supplied by the publisher feed · Published Jan 16, 2011

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John Tschohl: Empowering The Front Line

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