Jorge Lagarto about LabX and human centric design in the public sector

Jorge Lagarto is director at LabX, a center for public sector innovation. With many years of experience in the field, Jorge provides clear guidance on making services more citizen-friendly by integrating their needs and expectations. We talked about: Public sector innovation and examples with the LabX The 3 steps of public service innovation Workflow re-design vs. technology AI in public service and the agentic state Risks of digitalization If you enjoy our podcast, please consider making a donation. It really helps us to sustain the podcast. PayPal: https://www.paypal.com/ncp/payment/7KCR9XBSCQVMG