Joseph Michelli - Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Please visit https://thebookvoice.com/podcasts/1/audiobook/250205 to listen full audiobooks. Title: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Author: Joseph Michelli Narrator: Joseph Michelli Format: Unabridged Audiobook Length: 7 hours 32 minutes Release date: December 6, 2015 Ratings: Ratings of Book: 4.5 of Total 6 Ratings of Narrator: 5 of Total 1 Genres: Business & Career Development Publisher's Summary: New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.