EPISODE · Jan 31, 2025 · 44 MIN
Josh Marx (CEO, Medical Service Company): People-First Growth, 'You Days' & Transformative HR Culture
from What's Up At Work? · host ERC
Episode Highlights & Timestamps:06:30 - Shaping a culture with core values: why guardrails matter more than lengthy mission statements12:15 - Retention, recruitment, and the power of investing in HR18:45 - Rapid growth: going from 300 to 600 employees in six months—what Josh learned21:25 - NorthCoast 99 recognition: how wellness benefits and employee groups pay off28:15 - Working with an executive coach: Josh’s “metronome” approach to consistent, clear strategy33:40 - Why it’s lonely at the top—and how to stay balanced, curious, and open to feedback36:30 - Rapid-fire “HR Hot Seat”: from Josh’s “cooler” to mandatory returns to the officeLike what you heard? Don’t forget to subscribe to What’s Up at Work? and leave us a review. Your support helps us reach more HR and business leaders looking to create workplaces where people and profits thrive.Visit ERC:https://www.yourerc.comLearn about Medical Service Company:https://www.medicalserviceco.com
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What this episode covers
Meet Josh Marx, CEO of Medical Service Company, a 70+ “years young” family business specializing in home medical equipment and patient care. In this episode, Josh shares how bringing an “employee-first” mindset to his organization has fueled major expansions, from doubling the workforce in six months to landing on the Inc. 5000 list—and why it’s always worth investing in your people. He and host Sam Clyde Schroeder discuss fresh perspectives on HR, building core values that stick, and how even a sales-driven leader can become HR’s biggest champion.
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Josh Marx (CEO, Medical Service Company): People-First Growth, 'You Days' & Transformative HR Culture
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