Josh Satterlee: Why Trust Is the Currency of Patient Care (Part 1)

Trust is the currency of healthcare — and without it, patients miss visits, drop out of care plans, and withhold critical information.In this live talk, Dr. Josh Satterlee explores the why behind patient communication. From the heartbreaking story of a missed diagnosis, to the research showing how often patients feel unheard, Josh lays out why no-shows and poor adherence are really trust problems.In Part 1, you’ll learn:✅ Why communication failures erode patient confidence✅ How the “illusion of communication” shows up in daily practice✅ What Ryan’s story reveals about asking high-trust questions in low-trust settings✅ The surprising research on listening, recall, and malpractice claims✅ Why humility, eye contact, and simple human touches (like using a name) matter more than complex jargonWe wrap Part 1 with practical drills on non-verbal communication, setting the stage for Part 2 where Josh dives into the PATCH framework and hands-on strategies you can use immediately in practice.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/