Joshua Taylor - Tech and Parts People

Joshua Taylor is a Technician and the founder and CEO of Just Work Hard Consulting, Inc., a company that provides technicians solutions and consultation services. Joshua shares how obsolescence in the automotive industry can be prevented by accurate diagnosis and avoiding over buying all parts at one time. Teamwork between the tech and parts departments can make the process more efficient (and profitable). To prevent misdiagnosis in repairing cars, communication with customers needs to be a constant practice for dealerships. Transparency is also just as important. Communication, teamwork, and transparency lead to an efficient process in serving customers and providing their needs. Joshua also shares his insights on the future of the auto industry. With constant innovation and changes in technology, dealerships need to keep up with the trends. Connect with Joshua Taylor LinkedIn: Joshua Taylor Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Three Takeaways Obsolescence remains a challenge for many dealerships Tech and parts departments need to have effective teamwork. Communication is the answer Quote “If you’re not getting the results that you want from your technicians, you need to ask what it is that they want to achieve.” In this Episode 0:00 Introduction 1:20 Introducing Joshua Taylor 3:03 What can parts managers do to support tech more effectively? 7:18 How to address the challenges of obsolescence 10:03 How to prevent obsolescence in the tech department 15:26 Communication between the tech and parts department 21:04 Where is the auto industry headed in the next five years? 26:17 Elevating trade to profession 31:12 Reach out to Joshua!