Journey Maps: Seeing Change Through People’s Eyes

In this episode of Change Bites, host Rafaa Mustafa explores how journey maps help leaders and change managers see beyond project plans and into the lived experience of people going through change. You’ll learn: • What journey maps are and why they matter • Six simple steps to create one • A practical example from healthcare with an electronic prescribing system • How to turn journey map insights into better communications, sharper training, and smarter executive decisions Journey maps reveal the emotions, barriers, and opportunities that don’t show up in dashboards. When used well, they turn assumptions into insights and help change truly stick.