Journey to Centricity with Ilenia Vidili

The CX Goalkeeper had the great opportunity to interview Ilenia Vidili LinkedIn Headline: Customer Centricity Advisor | Author of Journey to Centricity | Keynote Speaker Highlights: 00:00 Game Start 00:32 Ilenia's Introduction 02:27 Ilenia's Values 04:22 Where does the idea from your book come from? 07:15 The balance between maximizing profit and humanizing business 11:51 Purpose & how can companies reshape their purpose to pursue customer centricity 17:41 Empathy 22:11 Is it possible to train empathy? 24:33 Trust 28:44 Ilenia's biggest learning from the book 29:34 The future of Customer Experience 30:48 Ilenia's book suggestion 31:17 Ilenia's contact details 31:47 Ilenia's Golden Nugget and much more on https://www.cxgoalkeeper.com/IleniaVidili #journeytocentricity #cxgoalkeeper #customerexperience #podcast #leadership