Julie Zhuo: Caring Without Lowering the Bar

Julie Zhuo, former VP of Product Design at Facebook and author of The Making of a Manager, reflects on the leadership lessons she learned while scaling with one of the world’s fastest-growing companies. She explains why great managers must hold high standards without becoming taskmasters—and how trust, feedback, and clarity determine whether teams merely comply or truly commit. Zhuo shares a defining moment of feedback that reshaped her approach to management, unpacks the shift from individual contributor to leader, and outlines the levers managers use to multiply impact through people, process, and purpose. The conversation also explores why leaders confuse niceness with kindness, how to create real clarity on teams, and what thoughtful experimentation looks like in the age of AI. Listen now to explore what it really means to expect a lot and care a lot. FranklinCovey’s world-class learning solutions—delivered Live-Online, On Demand, or Live In-Person—are designed to build exceptional leadership skills and enrich your culture at every level of your organization. To learn more, email us at [email protected], visit franklincovey.com, or call us at: 1-888-868-1776