July 13, 2026 – On Call COO Melissa Franks and Pro Q Solutions Santarvis Brown

Melissa Franks – Founder of On Call COO and Three-time OnCon Icon “Top 100 COO” Honoree Melissa Franks is a technology and operations executive, business strategist, and founder of On Call COO, where she helps entrepreneurs and growing companies build the operational systems needed to scale with confidence. With decades of executive leadership experience, Melissa specializes in organizational transformation, operational excellence, mergers and acquisitions, and business process optimization. Her passion is helping founders move out of the day to day operations of their businesses so they can focus on vision, growth, and long term success. Before launching On Call COO, Melissa spent more than 20 years leading large scale operations and technology initiatives for global organizations, including Allianz. She managed portfolios exceeding $100 million, led complex merger integrations, reduced major technology incidents by 70 percent, improved employee engagement and retention, and consistently delivered significant cost savings while building high performing teams. Her work also helped create global business models and operational frameworks adopted across multiple international organizations. Today, Melissa combines Fortune 500 executive experience with practical entrepreneurial insight to help business owners create scalable operations, stronger leadership teams, and sustainable growth. Through consulting, coaching, and strategic advisory services, she equips leaders with the structure, systems, and confidence needed to build businesses that thrive without depending on the founder for every decision. Santarvis Brown – Founding Director of Partnerships of Pro Q Solutions and Author of 365 Days of Grace and Grit   find youtube channel Dr. Santarvis Brown is an educator, leadership strategist, author, and equity centered executive with more than two decades of experience helping institutions strengthen leadership, transform organizational culture, and create lasting impact. As the Founder and Principal Consultant of The Equity & Elevation Collective, he partners with universities, nonprofit organizations, and mission driven institutions to develop inclusive leadership, improve governance, and build sustainable strategies that move organizations from intention to measurable results. Throughout his career, Dr. Brown has served in executive leadership and faculty roles at institutions including Excelsior University, Cornell University, and the University of Virginia. A distinguished professor, keynote speaker, and executive coach, his work focuses on leadership development, institutional transformation, accreditation strategy, curriculum innovation, and community engagement. His leadership and scholarship have earned national recognition, including features on the NASDAQ Tower in Times Square, and appointments as a Distinguished Scholar Practitioner at the European Institute for Higher Education and a Visiting Scholar at Rutgers University’s Samuel DeWitt Proctor Institute. Dr. Brown is the author of several leadership books, including 365 Days of Grace and Grit, Leading While Limping, The Equitable Edge, and Leading in Color. Through his writing, consulting, and speaking, he equips leaders to lead with courage, purpose, integrity, and compassion while building organizations where people and communities can thrive.