Jump the Queue featuring Michael McMillan, Mark Brody, and Tony Won

After over 160,000 employee layoffs in the tech sector in 2022, 2023 has already followed up with over 100,000 layoffs in the first two months of the year alone. While this pales in comparison to the number of jobs being created in the overall economy, mass layoffs have a huge impact on those affected and the psyche of people in the affected industries. This first episode of Jump the Queue, I talk with 3 people with interesting angles and insights on this subject and over the course of these 3 related yet distinct conversations, you’ll hear what’s foremost in their minds right now. We start with Michael McMillan, a CX insider and entrepreneur who literally grew up in a call center. https://www.linkedin.com/in/michaelcmcmillan/ Next, I talk with Mark Brody, a contact center vet with over 30 years of experience and current the President of the Austin Contact Center Alliance. https://www.linkedin.com/in/mark-brody-410b003/ Finally, I chat with Tony Won, a Player Experience expert in the gaming industry who has worked with some of the biggest names in the business. https://www.linkedin.com/in/tonywon1980/ Music courtesy of Big Red Horse – https://bigredhorseband.com/ Brought to you by Happitu – https://happitu.com/