Kaizen 2 go 087 : Reklamationsprozesse

from Kaizen 2 go – Der Lean-Podcast · host Götz Müller : GeeMco

Im Gespräch mit Oliver Ratajczak über das Potenzial, das Unternehmen verschenken, wenn sie Reklamationen nur als Kostenfaktor verstehen und dadurch Kunden vergraulen, statt die Reklamationen als Chancen zu begreifen und Kunden dadurch zu Fans machen und langfristig ans Unternehmen binden.

Episode metadata supplied by the publisher feed · Published Aug 21, 2017

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Kaizen 2 go 087 : Reklamationsprozesse

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