Kay Lindahl on the art of listening

Joined in the studio by Kay Lindahl, along with my co-host Gareth Young. Kay is founder of The Listening Center, author of the award winning book, The Sacred Art of Listening, and a Certified Listening Professional. Three key lessons from our conversation with Kay Lindahl: 1. There is a difference between listening to understand and listening to respond, and most of us spend too much time doing the latter; 2. Listening is an art, a choice, and a gift, and if we are to do it well, we need to train ourselves and to shift our culture; 3. Central to listening well is the use of silence. This can be moments – mini-pauses – in conversation, or more expansive periods of silence, all of which lead to more space and an open-mindedness. This episode first appeared on Gareth Young’s New Business Mindset show, an intrepid.MEDIA production. ###