Keep Your Customers by Ali Cudby

https://thebookvoice.com/podcasts/2/audible/98696 to listen full audiobooks. Title: Keep Your Customers Author: Ali Cudby Narrator: Kim S. Monti Format: mp3 Length: 5 hrs and 50 mins Release date: 07-08-20 Ratings: 3 out of 5 stars, 2 ratings Genres: Customer Service Publisher's Summary: Keep Your Customers shares why loyalty in the business world matters and walks companies through the strategies and tactics that boost long-term customer value. It costs five to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company’s process to keep their customers is tied directly to their revenue and profitability.