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Keeping Cool Under Pressure

EPISODE · May 28, 2025 · 31 MIN

Keeping Cool Under Pressure

from Caffeine and Coils · host Mingledorff's

Steven talks to us about his approach to customer service, especially when dealing with upset customers. He shares a story about a time he was able to turn a tense situation around by being upfront about a maintenance issue. His honesty helped calm the customer down and ultimately left them satisfied. Throughout the conversation, he highlights how important it is to stay professional and really try to understand where the customer is coming from.

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Keeping Cool Under Pressure

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