Keeping Promises in Logistics and Supply Chain: Strategies for Delivering on Customer Expectations

Many promises are made in logistics and supply chain every day, from shippers and freight forwarders, to customers and their stakeholders. As everyone has experienced over the last few years, making those promises is much easier than keeping them, with steep operational and financial consequences.E2open Director of Product Management Ritu Rooney has over 30 years of experience in the supply chain software industry and Matt Anderson, their Vice President of Logistics as a Service (LaaS), has been with the company for 12 years. They have both seen promises made and promises kept - as well as promises broken.In this episode, Ritu and Matt join host Scott Luton to talk about all of those transportation 'promises, promises' being made:• How shippers and freight forwarders are leveraging technology and professional services to optimize transportation activities across modes and regions• The types of promises shippers and freight forwarders make to their customers• 4 tips that will help shippers deliver on the promises they make to their customersAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- Feeling the squeeze? How to Meet OTIF Targets in an Uncertain World: https://bit.ly/42eMZFZWEBINAR- The Power of Spend Visibility: A Roadmap for Success: https://bit.ly/3WToUU5WEBINAR- 5 Ways the Right TMS & ERP Integrations Streamline & Simplify Shipping: https://bit.ly/3CjWWYaThis episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/keeping-promises-logistics-supply-chain-strategies-delivering-customer-experience-1133