Keeping Work Human While AI Changes Everything W Brandon Sammut

In this episode of We’re Not Recording, Melanie Naranjo talks with Brandon Sammut, Chief People and AI Transformation Officer at Zapier, about what it really takes to keep work human while AI changes everything. They dig into how AI is reshaping HR, compensation, career paths, and team leadership, not as an abstract future-state, but as something employees are already feeling in their day-to-day work. Brandon shares how Zapier’s AI transformation started showing up in unexpected places across the business, from HR to legal to recruiting, and why giving people concrete examples, peer-to-peer learning, and room to experiment matters so much. The conversation also explores the tension leaders are navigating right now: how to reward outsized AI-driven impact without creating compensation problems later, how to set ambitious goals without turning the wrong measure into the wrong target, and why clarity alone is not enough unless it also gives people a reason to care. At its core, this episode is about building AI-forward companies without losing the human center of work. Melanie and Brandon unpack why every department needs more than a mandate to “get on the AI train.” Teams need a clear, specific, and inspiring picture of what their future looks like, and leaders need the humility to say, “Great question. I’m not sure yet. Here’s how we’re going to figure it out together.”