KEH085: Customer Service Tips to Boost Your Kids Entertainment Business

To earn a good client's business, sometimes—or oftentimes—it's not about the fee we charge, but the quality of customer service we provide. And for Matt Fore, this has proven to be true throughout the 25 years he has been in the kids entertainment business. A full-time comedy magician and a lecturer, Matt offers a load of helpful and actionable tips that you can do straight away to offer your clients a refreshing dose of excellent customer service and make an indelible, fantastic impression in the process. In this episode we discuss: How consistently providing good customer service builds you a good reputation and benefits your business A shift in mindset: It's not about you and what you're selling; it's about your customer and how you can solve their problem. Empathic listening Examples of bad customer service The Ritz-Carlton mindset Simple things you can do starting right now to stand out and be a customer service rock star