Keith Sarbaugh: Leading Enterprise SaaS Management as a CIO in Pharma

With 20+ years of IT experience, Keith Sarbaugh has led SaaS management at some of the biggest names in pharma – Eli Lilly & Co, Biogen, and now Zoetis. What’s his secret for driving impact at scale with the business complexities of a pharmaceutical company? In this episode, Sarbaugh lets us in on his enterprise SaaS management strategy, indelible moments that shaped his career, and the biggest opportunities for IT teams in the year ahead.Key Takeaways[00:00 - 02:29] Introducing Keith Sarbaugh, CIO at Zoetis[02:41 - 04:33] Getting the right people, team, and engagement[04:33 - 05:35] OpEx management, and why cost-savings is so important to Keith's mission[05:35 - 07:56] What holds companies back from getting control of SaaS and innovating quickly[07:56 - 09:12] Keith's strategy for delivering value and ROI quickly[09:13 - 11:09] Common challenges and overcoming them, navigating resistance and discipline[11:09 - 12:52] Boom and bust cycles with pipeline, being 100% on top of renewals[12:51 - 14:29] Renewing with intelligence and a business processes.[14:27 - 15:52] Intelligence means knowing utilization and entitlements[16:46 - 17:59] Keith's "oh shit moment" with SaaS licensing and spend[18:01 - 22:53] Partnerships vs revenue plays, a renewal experience that shifted Keith's perspective[22:55 - 24:46] Licensed usage and waste, taking a programmatic approach[24:53 - 27:03] Sprawl and finding value with their tools, making sure enterprise knows what is in house[27:03 - 28:26] Biggest opportunities for CIOs during a tumultuous economy and post-pandemic environment[28:26 - 30:41] Rapid fire