Ken Haines, CEO, Wrench Group – Climate Control: How one firm built a national home-services powerhouse

Episode 186 of the Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders podcast, hosted by ICR, titled "Ken Haines, CEO, Wrench Group – Climate Control: How one firm built a national home-services powerhouse" was published on July 9, 2025 and runs 23 minutes.

July 9, 2025 ·23m · Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders

0:00 / 0:00

Summary

Summary: When your A/C breaks down in the middle of summer, you want someone at your house to fix it that same day. And one firm has been able to leverage that reliability into a national home services empire. Ken Haines was appointed CEO of Wrench Group almost 10 years ago and he has since guided the company to become the second largest non-franchised home services company in the United States. Ken joins us to discuss his philosophy on leadership, the benefits of Wrench Group's innovative partnership model, and the impact of emerging tech in the home-services industry. Highlights:Wrench Group Services (1:59)Ken's path through the industry (2:40)Company-owned vs. Franchised (4:50)Autonomy vs. Consistency (5:49)Evaluating Culture Fit (7:03)Customer Experience (8:34)Covid's Impacts (11:24)Emerging Tech (13:10)Recruitment (16:42)Where does Wrench Group go from here? (19:32)Links:Ken's LinkedInWrench Group LinkedInWrench Group WebsiteICR LinkedInICR TwitterICR Website Feedback:If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, [email protected].

Episode Description

Summary:

When your A/C breaks down in the middle of summer, you want someone at your house to fix it that same day. And one firm has been able to leverage that reliability into a national home services empire.

Ken Haines was appointed CEO of Wrench Group almost 10 years ago and he has since guided the company to become the second largest non-franchised home services company in the United States.

Ken joins us to discuss his philosophy on leadership, the benefits of Wrench Group's innovative partnership model, and the impact of emerging tech in the home-services industry.

Highlights:

Wrench Group Services (1:59)
Ken's path through the industry (2:40)
Company-owned vs. Franchised (4:50)
Autonomy vs. Consistency (5:49)
Evaluating Culture Fit (7:03)
Customer Experience (8:34)
Covid's Impacts (11:24)
Emerging Tech (13:10)
Recruitment (16:42)
Where does Wrench Group go from here? (19:32)

Links:

Wrench Group LinkedIn

Wrench Group Website

Feedback:

If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, [email protected].

Share this episode

Similar Episodes

Barrel Racers Don't Shave Their Legs (and Why That's OK)

Apr 8, 2026 ·8m

Plan Your Peak to Master Your Warm-Up for a Run That's HOT

Apr 1, 2026 ·18m

Determination to Learn - Take the Limits Off Your Barrel Racing

Mar 25, 2026 ·14m

101 Tips for Barrel Racers Dealing with Extreme Winter Weather

Mar 18, 2026 ·24m

LIVE Barrel Racing Tips QnA

Mar 11, 2026 ·37m

The Four-Letter Secret to Greater Peace, Joy & Barrel Racing Success

Mar 4, 2026 ·13m

Similar Podcasts

Trusted Authority - The Podcast Petra Zink Welcome to the Trusted Authority!The show all about becoming known, respected and of course trusted for your area of expertise, beyond your credentials and titles. I'm your host Petra Zink, and I'm on a mission to make the smartest voices heard and recognised, not the loudest.Every week, you learn strategies, tactics and best practises on how to go from technical expert (and best kept secret) to become the trusted authority in your industry.And that's a wrap, thank you so much for listening! If you want more, check out my free resources to get your Trusted Authority journey started! Hop over to impaccct.com/freebies and enjoy the gifts! The Wiretap Whisper Podcast SammyASMR Hey, guys! Welcome to The Wiretap Whisper Podcast, a new series from me where I interview fellow ASMR creators, either in whispered or soft-spoken dialogue. Conversation will span from ASMR beginnings, present happenings with their channels, future aspirations, hobbies and interest and everything in between. I wanted to act as a bridge that connects fellow creators more closely to not only their fans, but other viewers that maybe aren’t familiar with them. I wanted to show these creators as normal humans, with real feelings and emotions, and just talk about life and have a good time. Blue Collar Consulting Group Podcast Gary A. Roth Welcome to the podcast that helps you unlock your full potential and achieve excellence in every area of your life!Each week, we bring you interviews with top experts, thought leaders, and high performers from a variety of fields, including sports, business, entertainment, and more. These individuals share their insights, strategies, and personal stories of how they've been able to achieve success and overcome obstacles on their journey to the top.In addition to these interviews, we also provide practical tips, tools, and resources to help you boost your productivity! [email protected] [email protected] Welcome to Ace Morgan Fitness. I will be talking about health and fitness from my 13 years as a personal trainer. I have been a trainer in the Bay Area. Sharing my thoughts on moving your body. Each episode will be full of tips, encouragement, support. Move better feel great!

URL copied to clipboard!