Ken Segel on Zero Harm and Theoretical Limits

http://www.valuecapturellc.com/he4 In this episode, Ken Segel, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm. The late Paul O'Neill, founder of Value Capture, always talked about the need for leaders to set goals that are at the "theoretical limits" of performance. How can such goals be aspirational and inspiring to everybody in an organization? How are these goals a necessary contributor to habitual excellence?