Kesley Smith: Why Sick Days Reveal The Truth About Your Culture | Agency Culture Conversations Ep. 5

Kesley Smith joined Zoek Marketing three years ago when it was primarily a Wix partner agency. Today, Zoek is a 120-plus person fully remote, full-stack digital marketing company, and Kesley is the Director of Marketing and Business Development, leading two completely different teams.In this episode, you'll learn:▸ How a 120-person fully remote agency built a culture of trust without micromanagement ▸ Why your sick day policy reveals more about your culture than any all-hands meeting ▸ The situational interview questions that filter out candidates who only give textbook answers ▸ Why technical skills are not the entire part of a job ▸ How to lead two completely different teams on one shared foundation ▸ The difference between communicating and comprehending, and why the gap kills team performance ▸ How to have the hard conversation when a team member is not delivering, without losing trust ▸ The one mistake she would refuse to repeat from her early leadership years🏆 Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-formGuest: Kesley Smith, Director of Marketing and Business Development @Zoek Marketing Host: Dr. Vo, CEO @Agency Workplaces