Key Tips for Restaurants Managing Their Online Reviews (Ep 175)

Jaime Oikle of RunningRestaurants.com gets with Yelp's Small Business Expert Emily Washcovick in this episode of the podcast to talk all about restaurants and online reviews. As Yelp’s Small Business Expert, Emily is in the unique position of having spoken with thousands of restaurant owners about the challenges they face and strategies they employ to overcome them – not to mention discuss their perspectives on online reviews, both good and bad. She demystifies online reviews and shares info to empower restaurant owners to leverage reviews for marketing and customer service transparency. Emily talks about taking an active role regarding online reputation so business owners can foster deeper connections with customers. “Don’t fear the review” is her mantra – by not engaging with reviews, businesses are missing out on an incredible opportunity. Emily is absolutely fantastic in this episode! Don't miss it! Find out more at https://business.yelp.com & https://www.runningrestaurants.com.