Killing off unplanned work for Frictionless Development

Unplanned work blows up estimates, kills team morale, and drives down productivity, which makes it no surprise that the best agile engineering leaders target operations improvements as a core value. Today’s guest Shawn Kuenzler takes that mission even deeper.Scaling engineering teams is what Shawn does, and he joins Ledge to discuss balancing efficiency with empathy for customers and team members, a concept and goal state he blends into what he calls "Frictionless Development.”When we recorded this episode, Shawn was the Director of Engineering at Zen Planner. He’s since gone on to co-found Manatee, where he serves as the company’s CTO. Hosted on Acast. See acast.com/privacy for more information.