Kim Brandt, CMS COO, on Protecting America’s Medicare Beneficiaries & Second City’s Kelly Leonard on the Art of Improv and Leadership When There’s No Script

In the debut episode of Inside View by NPHI, Tom and Carole launch the podcast with two candid conversations about leadership and responsibility in healthcare.Kim Brandt, Deputy Administrator and COO at CMS, joins them to discuss protecting Medicare beneficiaries and ensuring patients receive appropriate care from legitimate providers. She speaks directly about enforcement efforts and what accountability means for patients and families. The episode then turns to Kelly Leonard, legendary executive of Second City, who explores how improvisation shapes leadership in complex environments and why responding in real time, without a script, is a skill healthcare leaders rely on every day.