Kinokuniya: Human Element Is Critical

Koichiro Satomi, Deputy Group Managing Director of Asia Pacific Kinokuniya and Managing Director for Kinokuniya Malaysia to talk about what differentiates Kinokuya from other bookstores in the country, why its digital platform appears to be lagging behind its physical counterpart, whether Malaysians still have the habit of reading, and more.See omnystudio.com/listener for privacy information.