KiwiSaver: From complex to clear
from UX Australia Podcast: All presentations from 2009-2014 Hosted by James Burgess and Judy Knighton
We helped ANZ Bank’s KiwiSaver Investment Statement become the first to achieve the WriteMark Plain English Standard. KiwiSaver is a national retirement savings scheme — the investment statement would be mailed to over 200,000 existing customers, so the stakes were high. Our combined approach of user-testing and assessing against an elements-based quality standard helped to create a document that was clear, concise, and accessible. We’ll describe measures for determining success and monitoring return on investment, and constructive ideas for building accountability into a document project.
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