Know Your People - Iris's Story - Resilience, Relationships, and Real Estate

Episode 05: Resilience, Relationships, and Real EstateIn this episode of Know Your People, host Bob Kelley sits down with Iris Zettler to talk about her journey into real estate and what it truly takes to succeed in the industry. From starting later in life to building experience across different fields, Iris shares how resilience, empathy, and strong relationships have shaped her career. The conversation also highlights the importance of teamwork, guiding clients through emotional decisions, and staying grounded in integrity.Chapters[00:00] How Iris Got Into Real Estate Starting later in life, early challenges, and building experience through other industries.[02:00] Early Team Experience & Transition Lessons from a difficult first team and why finding the right environment matters.[05:00] The Value of Team Culture Support, collaboration, and how the right team makes a difference in daily work.[07:00] Balancing Work and Family Life Managing real estate while prioritizing family and personal time.[09:00] Working with Buyers (Especially First-Time Buyers) Empathy, guidance, and building trust through the buying process.[11:00] The Importance of Financing First Why buyers must understand their numbers before starting the search.[13:00] Understanding Client Goals Asking the right questions to find the right home and long-term fit.[15:00] Managing the Transaction Process Guiding clients through contracts, expectations, and next steps.[17:00] Preparing and Selling a Home Advice for sellers on pricing, presentation, and handling showings.[20:00] Pricing Strategy & Market Reality How pricing impacts demand and final outcomes.[24:00] Challenging Deals & Ethical Lessons Real stories that highlight integrity and problem-solving.[29:00] Why Being on a Team Matters Support systems, mentorship, and navigating complex deals.[32:00] What Real Estate School Doesn’t Teach You The gap between theory and real-world experience.[34:00] Working with Families in the Buying Process Handling multiple opinions and keeping clients confident.[37:00] Life Outside of Real Estate Family, traditions, and maintaining balance.[40:00] Final Thoughts: Representing Clients the Right Way A commitment to treating every client like your own.Connect With UsSupport the Show: If you enjoyed this episode, please subscribe to the podcast and leave a review on your favorite platform! Your support helps us bring you more stories from the people who know this industry best.Follow Iris ZettlerEmail - [email protected] - https://www.instagram.com/izettler6Facebook - https://www.facebook.com/iris.zettlerFollow Bob Kelley:Facebook - https://www.facebook.com/bobkelleyteamTikTok - https://www.tiktok.com/@bobkelleyteamInstagram - https://www.instagram.com/bobkelleyteam/YouTube - https://www.youtube.com/@bobkelleyteamLinkedIn - https://www.linkedin.com/in/rkelley34/Website - https://bobkelleyteam.com