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Knowing When to Say 'No' - Is There A Time to Turn Away Business? episode artwork

EPISODE · Dec 21, 2021 · 15 MIN

Knowing When to Say 'No' - Is There A Time to Turn Away Business?

from NWFA Real Answers · host National Wood Flooring Association

When is it acceptable to say 'no' to a customer's request?  Michael Martin and Chris Zizza discuss what can sometimes be a delicate but necessary part of doing business, not only to protect the customer but to protect yourself from bad outcomes.

Episode metadata supplied by the publisher feed · Published Dec 21, 2021

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Knowing When to Say 'No' - Is There A Time to Turn Away Business?

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