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EPISODE · Oct 20, 2006 · 9 MIN

Knowledge Management

from Pink Elephant - The IT and ITIL Service Management Experts · host Pink Elephant

Knowledge Management is a valuable addition to resources available to IT Service Management processes. But, Knowledge Management is a topic that is not the easiest to define or scope. This PinkCast is intended to serve as a primer on the subject of Knowledge Management - what it is and what it isn't. This session will serve as a springboard for future programs which will begin to explore how Knowledge Management is useful for the various ITIL processes. Note: Please be advised that this is an Enhanced PinkCast that contains a slide presentation and is best viewed with iTunes or QuickTime.

Episode metadata supplied by the publisher feed · Published Oct 20, 2006

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Knowledge Management

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This episode was published on October 20, 2006.

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