Knowledge Management Insights with Jordan Richards

In this episode of Software People Stories, Jordan Richards, a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous (www.tacitous.com) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale shares his extensive experience with technology and knowledge management. From his early days with the ZX 80 computer to his consulting work with oil companies, Jordan emphasizes the importance of solving real-world problems through technology. He advocates for a 'people first, process second, technology third' approach, and shares insights on how to ensure successful adoption of IT solutions by understanding user stories and daily workflows. Jordan discusses the critical importance of managing both knowledge and collaboration within organizations, especially with regard to retirees, and touches on the implications of AI and digital twins in modern business environments. He also shares personal practices that help him stay grounded and continuously updated with the latest trends in technology. 00:00 Introduction and Welcome00:45 Guest's Origin Story in Technology01:43 Solving Problems with Technology02:15 User-Centric Approach to IT Solutions05:02 Challenges in IT Deployment05:41 Building Effective IT Strategies06:40 Understanding Organizational Knowledge Flows11:14 Importance of Personas in IT Solutions18:56 Knowledge Management and AI27:56 Engaging Retirees: Challenges and Solutions29:38 Building a National Repository of Expertise32:04 Encouraging Knowledge Sharing and Consumption34:41 The Role of AI in Knowledge Management39:21 The Importance of Human Oversight in Technology43:07 Staying Updated and Lifelong Learning49:00 Personal Principles for Staying GroundedThe timestamps are approximate and do not include the time for the intro. Add about 90 seconds to locate the sectionJordan Richards is a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous (www.tacitous.com) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale. With 20+ years of international experience across high-risk and complex environments (including Oil & Gas and large-scale operations), Jordan specialises in institutional memory, lessons learned, communities of practice, and AI-enabled knowledge retention. He works with government entities, NGOs, and industry leaders to build practical, technology-enabled KM ecosystems that strengthen workforce continuity and organisational resilience.Website: www.tacitous.comLinkedIn: https://www.linkedin.com/in/jordanrichards/Email: [email protected]