Knowler Knows: Debt collection transfers (can multiple agencies collect the same debt?)

Relebogile Mabotja speaks to consumer journalist Wendy Knowler about Josline's frustrating experience of being passed from one debt collector to another despite making regular payments on her Truworths account. After falling behind on her account, Josline did the responsible thing by arranging a repayment plan and paying consistently every month. But instead of seeing her debt decrease without issue, she was contacted by three different debt collection agencies in the space of just nine months each demanding payment on the same account. Why does this happen, and what rights do consumers have when their debt is repeatedly handed over? Wendy Knowler unpacks the case and explains what you should do if you find yourself in a similar situation. 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure.  Thank you for listening to a 702 Afternoons with Relebogile Mabotja podcast.  Listen live on Primedia+ weekdays from 13:00 to 15:00 (SA Time) to Afternoons with Relebogile Mabotja broadcast on 702 https://buff.ly/gk3y0Kj  For more from the show go to https://buff.ly/2qKsEfu or find all the catch-up podcasts here https://buff.ly/DTykncj  Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc  Follow us on social media:  702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.