Knowler Knows: Not what I ordered

Relebogile Mabotja speaks to Wendy Knowler about the surprisingly common and sometimes bizarre  world of online shopping mix-ups. From incorrect product substitutions to outright delivery blunders, these errors can be more than just inconvenient. While mistakes can happen, the real issue lies in how retailers respond. Many of these complaints involve third-party Marketplace sellers hosted on major platforms, raising questions about accountability, refunds, and consumer protection. Wendy also reflects on a case raised with Takealot, highlighting a growing trend of “not what I ordered” complaints  and what shoppers can do when things go wrong. Thank you for listening to a 702 Afternoons with Relebogile Mabotja podcast.  Listen live on Primedia+ weekdays from 13:00 to 15:00 (SA Time) to Afternoons with Relebogile Mabotja broadcast on 702 https://buff.ly/gk3y0Kj  For more from the show go to https://buff.ly/2qKsEfu or find all the catch-up podcasts here https://buff.ly/DTykncj  Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc  Follow us on social media:  702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.