KPIs and Success Metrics for Growth with Anne Chong

What really drives business growth? In this episode, Anne Chong shares why the right KPIs and root performance indicators can change everything for your company. Gary Mah sits down with Anne Chong, Alberta-based entrepreneur and founder of Visual-Eyes Software, to talk about building a niche tech company, leading with clarity, and using metrics that truly matter. Anne shares how Visual-Eyes began in the early days of Windows-based systems and how understanding real clinic friction points helped them design a powerful, all-in-one practice management solution for optometry clinics. Anne explains how Visual-Eyes supports clinics from appointment booking to billing, insurance, equipment integration, online forms, and automated communication. By focusing on solving real operational challenges, her team has grown from serving a three-location clinic to supporting practices of all sizes. One of the biggest lessons Anne shares is the importance of creating the right metrics. It’s not just about tracking numbers. It’s about identifying root performance indicators that drive the behaviors needed for growth. When you measure what truly matters, you can make better decisions and build momentum.   --------------------------------------- Be a Guest Are you a successful business owner, entrepreneur, or professional with insights to share? Apply to be a guest at https://truenorthsuccessshow.com/guest and share your expertise with a wide audience eager to learn about you...