KQ: Towards Customer Excellence

In celebration of Customer Service Week, we partnered with Kenya Airways on a discussion about growing towards customer excellence. Our guest host, Terryanne Chebet, is joined by Julius Thairu - Chief Commercial & Customer Officer at Kenya Airways of Customer Service Week in this episode recorded on 08.10.2024.Subscribe to get notified when we make a new post.Show Notes00:00:00 Introduction00:05:03 KQ’s Customer Service Week Activities 00:06:56 Customer Service Strategy00:13:27 Improving On Customer Touchpoints00:21:46 Self-Rebooking Platform00:24:43 Addressing Customer Challenges00:32:01 Future Initiatives At KQ00:39:47 Closing Remarks Get full access to The Mwango Weekly at mwangocapital.substack.com/subscribe