Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a groundbreaking advancement in AI-driven language interpretation.With the rapid evolution of contact center technology, Krisp’s AI Live Interpreter is redefining multilingual customer support – eliminating wait times, reducing costs, and enhancing customer satisfaction.The future of seamless, real-time language interpretation is here. Krisp’s AI Live Interpreter eliminates the inefficiencies of traditional translation services, allowing agents to instantly communicate with customers in 27+ languages.In this insightful discussion, Anthony Canoso reveals:How It Works: No integrations, no delays – Bidirectional AI translation at the push of a buttonThe Business Impact: Dramatically cuts costs and improves customer satisfaction (CSAT)Enterprise-Ready Features: Scalable, secure, and fully compliant with global regulationsWhat’s Next: More languages, custom vocab, and IVR integration on the horizon