La polaridad en el servicio (Charla con Kay Valenzuela fundadora de la international Customer Service Asociation para latinoamerica)

from El ejecutivo de los 5 Diamantes: El Podcast para profesionales en hotelería · host Mario Torres

 En la industria de hospitalidad como en otras industrias  la experiencia del cliente interno es fundamental, aun así hay un camino por recorrer en la congruencia por parte de los conductores de equipos de fomentar tales experiencias. Todos tenemos un presupuesto de "unidades de servicio" idealmente recargadas diariamente; en este episodio  Kay Valenzuela Presidente y fundadora de ICSA (international customer service asociation) y yo compartiremos perspectivas de aplicación práctica en tu práctica profesional; con seguridad encontrarás 3 reflexiones por lo menos que te inviten a implementar 2 acciones y aún mejor, 1 hábito que enriquezca tu carrera. Que te sea de valor. 

Episode metadata supplied by the publisher feed · Published Feb 10, 2023

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La polaridad en el servicio (Charla con Kay Valenzuela fundadora de la international Customer Service Asociation para latinoamerica)

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