La saga del sillón y la PROFECO parte II - The Saga of the Couch and PROFECO, Part II

In this episode, we conclude our real-life battle with Sam’s Club after buying a couch that arrived incomplete and went unresolved for months. We share how filing a complaint through PROFECO and ConciliaNet led not only to a full refund, but also to the legally required 20% compensation—despite resistance and delays from the company. If you live in, travel to, or shop in Mexico, this episode shows you that you do have rights as a consumer and that PROFECO is a powerful tool when a business refuses to respond.Key Takeaways:PROFECO can successfully force companies in Mexico to respect consumer rights.You don’t need to be a Mexican citizen or resident to file a PROFECO complaint.Persistence, documentation, and knowing the law can make a real difference in high-value purchases.Relevant Links And Additional Resources:289 – La Saga del Sillón y la PROFECO Parte I | The Saga of the Couch and PROFECO, Part I222 – Protégete de las Estafas con la PROFECO | Protect Yourself from Scams with PROFECOHow to Defend Your Consumer Rights in Mexico With PROFECO [Blog Post]Ready to go beyond listening? Join La Escala, the Spanish and Go community built to help you practice, stay consistent, and connect.Get the complete podcast learning library, weekly challenges, and supportive community spaces—with live conversation clubs, guided grammar lessons and practice, and more available depending on your plan.Explore La EscalaSupport the show