Lacey Hayes: The EOS Tools That Transformed a $45M Business

In another episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Lacey Hayes, a seasoned EOS Implementer with a deep background in hospice care and organisational growth. Lacey shares how EOS helped scale a hospice business from $45 million to $78 million, and the lessons that apply to any growth-focused business. They explore the tools that made the biggest impact, like the meeting pulse and Level 10 meetings, and how they shifted communication and accountability across a team of over 400 employees. Lacey stresses the importance of anchoring tough conversations in the company’s purpose and vision, using core values as a compass for leadership. Together, they talk about how to spot the right people for the right seats, how to keep values alive throughout the organisation, and why external facilitators are crucial in complex settings like family businesses. Whether you're new to EOS or deep in implementation, you’ll gain actionable ideas to keep your team focused and connected to a larger mission. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠[email protected] ⁠ ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST DETAIL: ► EOS Implementer - Lacey Hayes   ► Lacey Hayes - LinkedIn    Episode 233 Chapters:   00:00 – Introduction  03:04 – Transition to EOS Implementation   05:16 – Impact of EOS Tools and Meetings   08:51 – Structuring the Organisation and Accountability  11:21 – Processes and People in EOS   16:43 – Using EOS Tools for Evaluation and Improvement 24:01 – The Role of Purpose and Vision in EOS   30:43 – Anchoring Hard Conversations in Purpose   33:23 – Engaging the Entire Team in the Vision   36:24 – Final Tips and Recommendations