Lainey Feingold — Structured Negotiation for Accessibility

Lainey Feingold is the author of Structured Negotiation published by the American Bar Association that explores an alternative dispute resolution process she’s used throughout her work as a disability rights lawyer. Through structured negotiation, she has collaborated with Target, CVS, Major League Baseball, Wal-Mart, and many other organizations in representing disabled people seeking full participation that our society has to offer. This episode of Non Breaking Space Show is sponsored by: CSS Dev Conf — Conference dedicated to CSS and its super friend technologies like JavaScript, Sass, NPM, and more. A limited supply of Early Bird Tickets now on sale. Register now! UX Design Newsletter — A weekly free newsletter containing a collection of tutorials, articles, and videos about frontend design and development, plus tips on how to bring better engagement to the multi-device world curated by Christopher Schmitt. Jump to a conversation on… 2:25 How did you start the path to becoming a disability rights attorney? 4:50 What type of technology did they add to ATMs to make them more accessible? 6:50 What other companies have you done structured negotiations with? 9:09 Are there other ways for dispute resolution? 11:49 Can structured negotiations be used in business? 12:50 Who do you contact first if you have an issue? 14:40 Do people resist structured negotiations? 16:15 Is it unusual for companies to respond positively? 17:02 What types of issues have you run into? 19:04 What is the process with structured negotiations? 21:01 Do you bring outside experts as well? 22:07 Nobody likes to be told what to do so we give recommendations. 23:28 What type of skills and traits are needed to manage a structured negotiation. 27:40 What you do for your non-english speaking customers, you need to do for your blind customers. 28:50 How can I convince my boss to work in this way? 31:50 Increasing your potential customer base by building with accessibility in mind. 32:50 Showing appreciation for every small step along the way. 34:30 Positive press is more important than a lawsuit. 35:18 What are the characteristics that have made you a good negotiator? 37:37 How can people find your book? Links: Christopher Schmitt Christopher Schmitt @teleject Lainey Feingold’s Law Firm Lainey on Twitter Joe Clark - Building Accessible Websites Structured Negotiation Talk in DC Structured Negotiation on American Bar Association Non Breaking Space Show on TuneIn Non Breaking Space Show on Google Play Non Breaking Space Show on iTunes Non Breaking Space Show on Facebook 📺 Non Breaking Space Show on YouTube Non Breaking Space Show Newsletter