"Lament": Precious Norman Walton and The Salty Adjuster Are Living Through Grief and Parental Loss, Their Insurance Careers, and All the Rest of It in the Sandwich Generation

"Unlike a claim file, there's no rush. There's no duty to close it out quickly." — Precious Norman Walton"Grief is a ball inside a box. At first, every time it hits the side, it hurts. As time goes by, the ball gets smaller... but it still hits the sides of the box." — SaltyThis is not the episode we planned.We had a full page of questions for Precious Norman Walton about leadership, advocacy, catastrophe claims, and one of the most unique careers in insurance.We asked exactly one.Because somewhere between that first question and the second, two claims professionals who had each recently buried one or both parents stopped talking about insurance and started talking about grief. About what it's like to become the policyholder instead of the adjuster. About caring for the people who once cared for you.About the grocery store aisle that breaks you. The song that catches you off guard. The impossible task of settling an estate while your own heart is still trying to make sense of what's happened.As Salty says during the conversation, "Grief is a ball inside of a box. At first every time it hits the side, it hurts. As time goes by, the ball gets smaller... but it still hits the sides of the box."So no, this isn't the episode we planned. It's the one we needed.And judging by the conversations we've had since recording it, we have a feeling some of you might need it too.Connect with Precious on Linkedin: https://www.linkedin.com/in/preciousnwalton/Follow Project55 for mental health resources for insurance professionals: https://www.linkedin.com/company/project55Dial 988 for support. Check out Salty's favorite band Touché Amoré and their beautiful lyrics on grief on Spotify.Email [email protected] to tell us your story... claims related or not. We're here for you, always.