Landline Shutdowns and Your Options | Durham News

A Durham, North Carolina resident’s century-old landline is on the chopping block as Frontier (Verizon) pushes customers toward fiber or wireless tech — but for folks like Martin Pifer, whose disabled brother relies on it, the switch isn’t just inconvenient — it’s critical. With outdated rules shifting the burden to consumers to prove alternatives work, Pifer faced a confusing maze of customer service reps. Advocates urge listeners to demand clarity, file complaints with FCC and state regulators, and ask tough questions before agreeing to any replacement. Verizon promises backup options like VoiceConnect with battery power and number portability — but the real takeaway? Don’t get left behind — read notices, ask questions, and fight to keep your connection alive. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/39a94174f1a3d0b9