Last Dance featuring Jason Hiland

If you’ve never seen the video for Tom Petty’s 1993 hit, Mary Jane’s Last Dance, it’s a disturbing example of what can happen when an unsupervised worker with the right access goes rogue. While work from home has become increasingly popular for contact centers, agent disengagement and security concerns still linger. Jason Hiland has spent over two decades in the contact center business and is currently focused on solving these concerns. We discuss: • How work from home is unique for contact center agents • Definitions of common Information Security jargon • Unexpected ways data leaks can happen • What many companies forget or ignore with work from home • Advantages of work from home for both agents and businesses • Technology that facilitates work from home engagement and security • Jason’s journey up Machu Picchu Connect with Jason on LinkedIn – https://www.linkedin.com/in/jasonhiland/ Collaboration Room – https://collaborationroom.ai/ Music courtesy of Big Red Horse – https://bigredhorseband.com/ Brought to you by Happitu – https://happitu.com/