Last-Mile Delivery (ep 31)

UK-based Relay is a fast-growing delivery company whose mission is to lower the cost of last-mile fulfillment. CEO and co-founder Jonathan Jenssen say his team is reinventing networks for modern e-commerce. Relay covers about 23% of the UK, has a 4% share in operating postal codes and includes on its customer list such brands as Vinted, Temu, Shein, TikTok Shop, ASOS and Next.One big challenge for Relay is that the last mile amounts to ~70% of total delivery cost. Also confounding cost decreases is the fact that the parking-to-doorstep journey amounts to ~80% of last-mile time. That all means that about half of the total cost of package delivery is in the last 100 metres of the delivery.To decrease those costs, Jenssen’s team is harnessing the power of AI to make the last few hundred metres of the delivery more efficient. Gone are the days of hub and spoke routing and half-empty delivery trucks. Algorithms provide couriers with next-best-actions, in the form of turn-by-turn driving and parking directions, tips for building entry, and doorstep handover. They also use dynamic per-route pricing and live supply/demand matching, dynamic routing and an asset-light pit stop network of delivery depots that currently includes 10,000 local shops.The Derby Mill team explores where Relay’s efficiency improvements may go at the limit of AI’s capabilities. Where could robots fit in? What if Relay had access to more consumer information? Could that allow the company to actually predict customer requests? And what does all this have to do with something called “the beer game,” an MIT Sloan business case? These questions and more are answered in episode 31 of The Derby Mill Series. HOSTS AND PANELLISTSJonathan Jenssen, co-founder and CEO, RelayAjay Agrawal, co-founder and partner, Intrepid Growth PartnersRichard Sutton, senior advisor, Intrepid Growth Partners, 2024 Turing Award recipient, pioneer of reinforcement learning and professor, University of AlbertaSendhil Mullainathan, senior advisor, Intrepid Growth Partners, MacArthur Genius grant recipient and professor, MITNiamh Gavin, senior advisor, Intrepid Growth Partners, Applied AI scientist and CEO, Emergent PlatformsSuzanne Gildert, CEO, Nirvanic Consciousness Technologies, quantum physicist, co-founder of Sanctuary AI and KindredLINKSRelay websiteMIT Sloan beer distribution gameSubscribe to The Derby Mill Series at our Substack (main site) or on YouTube, Spotify or Apple PodcastsDerby Mill is created by the team at Intrepid Growth Partners and produced by Ghost Bureau.DISCUSSION POINTS00:00 Cold open00:43 Introductions01:35 Explaining Relay05:02 Relay video06:28 Clarifying questions: Rich09:50 Optimization parameters11:55 Clarifying question: Suzanne16:22 Sendhil Q: Tech unlock22:50 Hubs & spokes26:40 Niamh: Pricing routes29:33 Reward signals32:23 Suzanne on robots36:30 Coordination elements39:03 Beer game44:02 Information bottlenecks47:45 Agentic info passing49:30 JJ responds51:40 Lightning round53:33 Agentic AI agency55:51 Supply chains57:20 Wrap upDISCLAIMERThe content of this podcast is for informational and educational purposes only and should not be construed as marketing, solicitation, or an offer to buy or sell any securities or investments. The opinions expressed in this video are those of the participants and do not necessarily reflect the views of Intrepid Growth Partners or its affiliates. Any discussion of specific companies, technologies, or industries is for illustrative purposes and does not constitute investment advice. Viewers are encouraged to consult with their own financial, legal, and tax advisors before making any investment decisions. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit insights.intrepidgp.com