Laura Durrell - Leadership with restaurants.

This one hits leadership head-on.Jay and Dom sit down with Laura Durrell to break down the real issue inside restaurants today.It’s not labour.It’s not trends.It’s leadership.Laura shares her journey from decades in Canadian restaurants to building a new path focused on developing better leaders.They unpack:Why promoting your best worker creates your worst managerThe “keys and card” problem in restaurantsWhy Gen Z expects coaching, not commandsThe real reason turnover stays highHow culture, not hiring, drives retentionThe growing credibility crisis in leadershipOne line says it all:You don’t have a labor problem. You have a culture problem.If you lead people, this episode forces a hard look in the mirror.