EPISODE · Mar 16, 2026 · 9 MIN
Laurence Thouveny, directrice expérience client d'Orange France – 16/03
from Tech&Co, la quotidienne · host BFM
Laurence Thouveny, directrice expérience client d'Orange France, était l'invitée de François Sorel dans Tech & Co, la quotidienne, ce lundi 16 mars. Elle s'est penchée sur le recours d'Orange à l'intelligence artificielle pour améliorer son service client sur BFM Business. Retrouvez l'émission du lundi au jeudi et réécoutez-la en podcast.
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